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Originally Posted by Mondy-Bte
I called CS this evening 7:30. I said i was on the 3mb service and was enquiring about an upgrade to 10mb. She said the 3mb people are getting upgraded first and said she could do it for me right there. i was shocked and said i thought it was december. she said they have bought the date forward.. Apparently ive been upgraded and she said its a £30 upgrade charge.
She said it should be instant. ive rebooted my modem 20 times in the past 1 hour 30 mins hoping but nothing yet.. Hope its done by the time i get home tomorrow.
When i browse to the modem it still looks like iam on 3mb service :s
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just phoned back as it still wasnt upgraded. the women i spoke to last night made sure she upgraded the account info but forgot to actually send out the upgrade on my line! the bloke i spoke to just sent it. rebooted and its now on 10mb
speed test only showing 3mb down speeds though (330k) but 60k up.