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Sard · 16-11-2005, 13:17

Up until Monday I was on the 3Mb /30 GB package. Unfortunately or fortunately as it turned out I did have reason to contact NTL CS with regard to a real problem. Whilst talking to the CS representative I decided to ask when 10Mb would be available. He told me that it was available in my area now (Northampton) and asked if I would like to be swapped over to the higher speed on the understanding that the speed could fluctuate and that I might experience connection dropouts until the beginning of December. He also told me that included in the 10Mb package change was a new 75 GB usage cap. I of course accepted his offer and he pushed the button.

I immediately remote connected to my PC at home form work and checked my speed by downloading a large MS service pack. The speed stayed pretty solid at 1.1Mb during the download which I thought was amazing. I then uploaded a file from home to work at a speed of around 59 Kb, Brilliant.

Having read some of the experiences on this forum over the last few days I was absolutely amazed at the friendly no problem attitude of the CS rep. The speed at which the upgrade activated (less than a minute) and the pretty much rock solid performance of my connection so far

I did mention my good fortune to a colleague and fellow NTL 3Mb subscriber 10 minutes after I had been upgraded. He called NTL immediately and simply asked if the higher speed was available where he lives (Coventry) and was told that it was. Although a different CS rep to the one I had spoken to, my colleague experienced the same friendly attitude and was switched over to the new package.

We both have NTL 250 modems and neither of us had to re-boot in order to see the increased speed

My sympathies to those who are having problems but in my particular experience and that of my colleague I would like to say well done NTL!!

16-11-2005, 13:17	#405
Sard Inactive Join Date: Nov 2005 Posts: 1	*Re: ALL* ntl 10MB Discussion (Part 3)** Up until Monday I was on the 3Mb /30 GB package. Unfortunately or fortunately as it turned out I did have reason to contact NTL CS with regard to a real problem. Whilst talking to the CS representative I decided to ask when 10Mb would be available. He told me that it was available in my area now (Northampton) and asked if I would like to be swapped over to the higher speed on the understanding that the speed could fluctuate and that I might experience connection dropouts until the beginning of December. He also told me that included in the 10Mb package change was a new 75 GB usage cap. I of course accepted his offer and he pushed the button. I immediately remote connected to my PC at home form work and checked my speed by downloading a large MS service pack. The speed stayed pretty solid at 1.1Mb during the download which I thought was amazing. I then uploaded a file from home to work at a speed of around 59 Kb, Brilliant. Having read some of the experiences on this forum over the last few days I was absolutely amazed at the friendly no problem attitude of the CS rep. The speed at which the upgrade activated (less than a minute) and the pretty much rock solid performance of my connection so far I did mention my good fortune to a colleague and fellow NTL 3Mb subscriber 10 minutes after I had been upgraded. He called NTL immediately and simply asked if the higher speed was available where he lives (Coventry) and was told that it was. Although a different CS rep to the one I had spoken to, my colleague experienced the same friendly attitude and was switched over to the new package. We both have NTL 250 modems and neither of us had to re-boot in order to see the increased speed My sympathies to those who are having problems but in my particular experience and that of my colleague I would like to say well done NTL!!