Recent letter received four months after my letter to CL, NTLHome, London from via Swansea:
Thank you for your letter received in the customer Liaison Department, regarding the availability of services to your area.
Having investigated your comments I can confirm that there are currently no plans to supply Broadband, Interactive or Caller ID services at this time. This does not mean however that they will never become available in your area. We are currently undertaking a major upgrade programme at this time with the aim of allowing all of our customers across the country to have equal, state-of-the-art services, and as you can imagine this will take time. Once a service becomes available you will be notified prior to the services arrival. This will allow ample time for you to sign up and register for the service.
Once again I would like to thank you for your letter and your patience. ntl:home endeavour to provide a world class service and is constantly reviewing our products and services based on your comments.
Well, at least they remembered to thank a customer for their patience! Still very vague: no mention of poor quality cabeling, lack of funds which clearly there isn't nor non-cooperation of the local council which is also the BS given by certain NTL luvvy duvvies on the .com and this site!
