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Originally Posted by ant78
Its not the point about speed,its that ntl are simply telling me one thing and then saying that i cant have it. I just dont understand whats going on with ntl, dont the sales, tech and customer service guys talk to each other?
I was on 8mb adsl
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And you soon will be on 10Mb cable. The way I see it, that's 2Mb more than you had.
I think you're probably right, they don't talk to each other (sadly common in any big company), but if you're currently on 3Mb, you will get 10Mb very soon even if nobody in customer services knows it (and plenty of them do know it, that's how some of the members here have managed to get the upgrade).
Why not keep trying - eventually you might get a CSR who'll do it.
