Get this............
After reading posts about how nice ntl cs staff are (spoke to about 10 in the last 2 weeks and only 1 was nice!) reguarding being upgraded to 10mb bb, i thought id call there bluff.
I phoned up saying i was a new customer, gave my postcode and said i wanted the fastest speed you have, He said 10mb and i said are you sure.He said yes and couldnt wait to get me an install date, i made my excuse and left(that line is straight from the news of the world
)
So armed with the response that i can have it,i phoned ntl cs up asking to be upgraded. Shock horror- "sorry sir that speed is not yet out", I told him about what sales said and he **** his pants and said that it as because my modem might not be able to handle the new speed,Now then, ive only been with ntl for 1 1/2 months so i have the new 250 blue box. He cut me short and said hang up and redail but press option 5.
I went though all the explaining again but the new cs bloke simple wasnt willing to answer any of my questions or upgrade me.
Ive been told by the sales rep and a tech person i can have 10mb but still i cant get it. Its becoming more of a joke than anything else now
I thought BT were bad but this takes the biscut, really wishing i would of stuck with my adsl line now.