[Stephen]

God you people would think you were all hard done by!! Stop pestering the poor CS staff, most of them won't know about the 10MB as its not officially available to all custs so they probably won't have been given the training on the service, so stop giving them a hard time.

You have all been informed that it will be automatically upgraded at no change in price. Just give NTL time to sort out the network and arrange for it all to work smoothly before coming on here and moaning that you've been told different things and that your not getting the full speed all the time.

Good things come to those who wait.