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Originally Posted by Gar
Each time they tell me that my connection is absolutely fine and should be working perfectly.
I am so frustrated right now.
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Lots of things in this world should happen, explain that you are not interested in what should happen, only what *is* happening, and that you want an engineer to check/fix the problem.
btw, regardless of this, I would swap from usb anyway - it's by far a worse way to connect.