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Originally Posted by Will73
PS what's the betting I'm now paying £37.99 for the privilege of spending hours going through this rubbish, with the outcome being that I am still on my existing 1Meg connection, never getting anything higher than about 740k.
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There are only 2 possibilities here... either the CS representative you spoke to thought you wanted to upgrade to the top tier 3/10mbit in which case you will now be on £37 a month.
Or, you are still on 1mbit and £17 a month.
The 10mbit rollout for the lower two tiers is not until next year, so moving from 1mbit to 10 is impossible without paying the top tier price and upgrading.
http://www.cableforum.co.uk/article/...n-november-8th