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Originally Posted by Will73
Face it; NTL cs is a complete shambles.
I'm in Cambridge and on the 1Meg for £17.99. I called on Saturday and asked to be put on the 10Meg. The woman said "sure I'll do that for you now" when i asked to make sure there wouldn't be a price increase, she told me that would be £37.99. I explained that i'd heard that if i have a 3Gig cap (or some low cap) on the 10 Meg then there would be no price increase. She puzzled over this and then asked me to hold. She came back and said "right that's all done for you". I asked her to confirm there would be no price increase and that I would still be paying £17.99. She confirmed this was the case.
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AFAIA, there is NO tarriff for 10meg at £17.99, reagrdless of d/l limit...can any of the CS guys here confirm that?