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ThinkHarder · 15-11-2005, 08:20

I just phoned again and got "Yea sure give me a minute" ... waits a few mins on hold ... "Ok you should have 10mb now just restart your modem. So I restarted my modem while he stayed on the phone. It didn't work, I was still on 3mb. "Oh sorry, you can't get it yet. You will have to stay on 3mb".

Now to be honest I was in shock at this point. Why do non of the CSR's know what they are talking about? I mean seriously, every single one gives a different answer! As well as the above I have had:

Not available at all
Not available in my area
New customers only
Trial only and you can't join it

Ah well, off to work!

15-11-2005, 08:20	#305
ThinkHarder Inactive Join Date: Jul 2004 Location: Stockport SK3 Age: 41 Services: Virgin 10mb, Sky+HD Posts: 31	*Re: ALL* ntl 10MB Discussion (Part 3)** I just phoned again and got "Yea sure give me a minute" ... waits a few mins on hold ... "Ok you should have 10mb now just restart your modem. So I restarted my modem while he stayed on the phone. It didn't work, I was still on 3mb. "Oh sorry, you can't get it yet. You will have to stay on 3mb". Now to be honest I was in shock at this point. Why do non of the CSR's know what they are talking about? I mean seriously, every single one gives a different answer! As well as the above I have had: Not available at all Not available in my area New customers only Trial only and you can't join it Ah well, off to work!