I sure will!
As I use Telewest's Blueyonder for internet, the technical support line can now be called for free if you have a telewest line. You dial 151 and select the broadband internet fault option which directs you to the technical support line.
BT still makes money out of the 0845 and 0870 numbers.
One problem with BT and NTL is that their customer services close at 8pm and don't open on Sunday except for some NTL areas. Telewest customer service available between 8am and 12 midnight 7 days a week with 24 hour fault management and technical support. This why customer service queueing has always been low with these opening times at Telewest.
BT and NTL provide a very brief fault management after 8pm which is stupid!
And SKY probably has about 2 customer service staff all night long and all day sunday making money from it's 0870 number by holding 50 people in queue and paying it's employees sheckles!
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Originally Posted by gazzae
Fair enough.
Hope you took note of the number above so the next time you call for a friend you won't run them up a large bill.
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