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Originally Posted by andygrif
So you're saying that you've based your entire thread on a single conversation with BT Yahoo?
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Well now I can base something I've said on a single call to BT too:
Today I ordered up my BT line for new-house. I was actually routed to Customer Servicesas all their Sales department lines were too busy (I wonder why?).
I spoke to an extremely friendly lady called Anne, she went through everything, didn't try to oversell anything, didn't push me into silly calling plans that I don't need, and did offer me all the free stuff available such as 1571, free caller display, friends and familiy (apparently now you can choose between giving BT your ten numbers for a 10% discount, plus 'best friend' 20% off, or leave it to them to figure out the 5 most dialled numbers that month and apply your 10% to them instead, plus you still nominate a best friend for 20% discount...clever stuff) and we went though all the things like being ex-directory and witholding caller ID.
The FREE call took about 20 minutes including all the line and credit checking and at the end of it she summarised abolsutely everything that was going to happen, all the features and the monthly charge and gave me my new number.
I'm not saying it's going to be like this in future, just how it has been so far - and so far I am extremely impressed. BT 1 - NTL 0.