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Originally Posted by Ignition
Actually its' upgrades to individual areas a bit at a time. The whole of Leicester will not be going offline and only individual areas will see disruption, and each area only the once during the entire period.
Sadly again it's probably a residential service you're using so no service level agreement but even the business one has no guarantees 
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the only service level agreement we have is to cancel the ISP if you have had enough of a poor service