[RMIM]

OK - this time I phoned NTL. They gave me a proxy to add in IE but it still did not work.

What they did was to register the modem from their end and it worked right away.

The chap said there must be something wrong with my IE not allowing secure web sites. He said NTL is a secure web site.

I said to him why did it work with the other modem then? He said he can't explain it. (the other modem being my STB. His one is a SACM)

Can anyone tell me what is going on? Although his internet is working - Im sure if he wants to upgrade his system at home and add a router he will not be able to register it himself without getting NTL on the phn, and Im sure they will refuse to add his router manually