Cable Forum - View Single Post

jonbr · 14-11-2005, 12:21

I had the same problem with a Terayon modem. When I loaded the modem heavily (s/w update/donwload) the modem would go offline briefly and reset. After that it would be ok for a short while and then go again. I called NTL, and they tested it and all was ok so I said hold on while I start a s/w download and asked them to test it when the modem went offline. The sent an engineer with a new modem the next day and every thing has been fine since.

14-11-2005, 12:21	#4
jonbr Inactive Join Date: Jan 2005 Services: DTV (Sky+), DTV (VM), phone, 4Mb BB (wireless) Posts: 187	Re: NTL connection grief. I had the same problem with a Terayon modem. When I loaded the modem heavily (s/w update/donwload) the modem would go offline briefly and reset. After that it would be ok for a short while and then go again. I called NTL, and they tested it and all was ok so I said hold on while I start a s/w download and asked them to test it when the modem went offline. The sent an engineer with a new modem the next day and every thing has been fine since.