Finally got a day off work so I could call back and was transfered from option 5 to Faults as the lady I spoke to first said that an engineer may have to come out to check my box
But, the guy at Faults, who kept saying "For you" at the end of nearly every sentence, said that a stronger set of signals need to be sent to my box to refresh everything and that this could take up to 4 hours "for you", however I should call back if it doesn't work "for you".
Should I expect to see anything happen on my box while these strong signals are being sent and handled? Or have I just been fobbed off?