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Originally Posted by orangebird
No, you weren't fobbed off. ntl will upgrade all necessary modems. Just have a little patience,as it's a huge logistical operation.
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Please dont misunderstand me...
I couldnt care less if it doesnt get upgraded in the next year, ive got 5mb down with 512k up.. Im chuffed.
I also understand that logistically, it is a major operation to undertake.
Something to mull over:
The nTL:100 modems will now become defunct as all of NTL's services are going to 10MB (right)?
Sending a CSR to swapout a modem is an expensive exercise. What about sending out the nTL:250 modems via recorded delivery through the post?
This would be CONSIDERABLY cheaper than sending an engineer.. regarding getting the old modem sent back, include a postage paid box/envelope. Seeing as their defunct modems, if the return rate is low as in people cant be bothered to send them back, so be it.. Can these modems be used for anything else?