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Originally Posted by Chris W
You can use the responsetek form on the main forum page for sending feedback to ntl, if you include your account details and the day/ approximate time of the call then this will enable ntl to pass your comments to the person you spoke to
Having been in the position myself, i know that positive feedback from a customer makes the day to day chore of a call centre job worth it 
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Sorry to be such a noob, but I can't find the responsetek form.
Can you help me out please?
Thanks
Crypto