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Originally Posted by Crypto
Excellent job, just wish I could phone the particular bloke back and thank him for his skill and patience.
Cheers
Crypto
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You can use the responsetek form on the main forum page for sending feedback to ntl, if you include your account details and the day/ approximate time of the call then this will enable ntl to pass your comments to the person you spoke to
Having been in the position myself, i know that positive feedback from a customer makes the day to day chore of a call centre job worth it