Hello again folks
I originally posted back in August of this year regarding shambolic service from NTL following a home move.
I haven't had time to post any further replies as have been working away a lot. I can see however that this thread is still going and NTL's service, or lack of is still a hot topic...
Anyway, following my rant on here about NTL's incompetence in mucking up my home move, I sent off a very detailed complaint to their customer service team. Over a month later I got what I can only describe as a really pathetic response, which did nothing to placate me or restore my faith in NTL.
It looked like all the person from NTL (perporting to be a customer care manager
) did, was to copy and paste a couple of paragraphs from a complaint response template.
At the end of their letter was a paragraph thanking me for bringing the matter to their attention and stating, in so many words, that they learn from their mistakes...
The truth is they have learned absolutely nothing!
On Friday last week I saw an NTL van outside my new neighbours house (the very same house that I used to live in) and they had obviously come to connect the new tenants up. As I was working Friday and Saturday, the first time that I tried to use my telephone was Saturday evening and lo and behold the cretins have done it again! Once again while working in the neighbourhood, they've managed to disconnect my telephone service! This is the 3rd time in a year them muppets have done this and i'm livid to put it mildly.
I managed to get somebody from their emergency line to contact me today and they are coming out tomorrow to rectify it... No doubt they'll be out again on Tuesday because in restoring my service they manage to muck up someone elses!! Grrrr
I'm not happy with NTL and am giving serious consideration to asking them to just cut off all my services so I can take my business elsewhere. Apart from BT (who I refuse to use) who else is there providing telephone and broadband that are worth a go? Also, does anybody know how I can get a complaint to NTL without having to type it out and physically mail it to them?
Any help or advice will be greatfully received
Kind Regards
Scott