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Originally Posted by Power
Newbie here, I have been with 3mb from day one and still has the grey modemn box (might be the samgung one but cant see the make on there) do you know if i can get 1Omb in the Bournemouth BH area? Do i need to phone up and get a new modemn, my mate next door has the new blue one.
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We cannot tell you if you can get upgraded or not. As far as we are aware, the upgrade should be available in all areas. However, many areas seem to be holding back on upgrading people at the moment (seemingly random, depending on the CS rep you speak to). Rather than post the question here, just ring ntl and ask to be upgraded.