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PaWs · 13-11-2005, 12:05

If ppl are that unhappy with the capped service then perhaps they should vote with their feet.

After receiving a letter stating 138gb per month was in excess of the AuP and then another the following month stating 132gb wasn't complying with the 30gb/month cap NTL in their wisdom downgraded my connection to 512/64.
Particularly strange because in effect they were telling me that i couldn't download 4gb a day (appx 3.75 hours online) using a 3mbit connection because it was in breach of the T&C but using this 512 connection i could legally download around 3.5gb a day (24/7 connection) - and for 20 quid a month less than what i was paying !
So instead of ''spoiling the enjoyment of other users'' within that 3.75 hours i was spoiling the enjoyment of other users 24/7...Hmmm.

The only reason i cancelled my NTL service (which thankfully terminates on 19th November) was because of the 64k upload.I don't ever remember abusing the upstream yet i was been punished with this shocking connection speed.Particularly useless for gaming so in the end i had to cancel.

What annoys me more than anything is the fact that i've received 2 phone calls from customer services offering me alternative deals - the second call been particularly offensive.Some foreign woman actually went as far as stating that i wasn't a heavy user,i was officially deemed a moderate user.Because of this NTL were prepared to overlook my previous download amounts if i could (and i quote) ''try a closer compliance with the 30gb limits''.

Perhaps these people don't realise that users will cancel their services because of this imposed cap.Perhaps they think that by sending out these letters people will just fall into line and become surfers and e-mail collectors.

What NTL tend to forget is that in todays age 1gb a day no longer represents the 6 million pictures,xx amounts of mp3's and 30 or so short movie clips that they like to mention on a regular basis.Sure,5 years ago when ppl were stuck on 1mbit connections the above figures were good examples,but we've all moved on.3mbit (and above) connections open up greater avenues of possibilities and people will take advantage of that fact.

For my needs 1gb represents:
Full updates of 3 premium newsgroup binaries (with a 5-9 day retention)
less than 1/4 of a DVD movie or;
appx 3 double mp3 albums (@320kbs)

And finally god only knows why NTL are introducing a 10mbit connection with a ridiculously low cap (75gig)..Wouldn't it make far more sense to concentrate on what they already have and use that saved bandwidth to increase present download quotas?

Or at least give the option to users,instead of yet again enforcing increased speeds on people.

Like i said right at the top,vote with your feet.I'm now the proud owner of a BT phone and a very nice unmetered Bulldog connection.
As for NTL,who cares..If they're not careful they'll end up going the same way as Bell Cablemedia,Cable & Wireless and all those other digital incarnations i've outlived.

Goodbye and good riddance.

13-11-2005, 12:05	#484
PaWs Inactive Join Date: Nov 2005 Posts: 5	*Re: ALL* ntl Cap Discussion (Part 3)** If ppl are that unhappy with the capped service then perhaps they should vote with their feet. After receiving a letter stating 138gb per month was in excess of the AuP and then another the following month stating 132gb wasn't complying with the 30gb/month cap NTL in their wisdom downgraded my connection to 512/64. Particularly strange because in effect they were telling me that i couldn't download 4gb a day (appx 3.75 hours online) using a 3mbit connection because it was in breach of the T&C but using this 512 connection i could legally download around 3.5gb a day (24/7 connection) - and for 20 quid a month less than what i was paying ! So instead of ''spoiling the enjoyment of other users'' within that 3.75 hours i was spoiling the enjoyment of other users 24/7...Hmmm. The only reason i cancelled my NTL service (which thankfully terminates on 19th November) was because of the 64k upload.I don't ever remember abusing the upstream yet i was been punished with this shocking connection speed.Particularly useless for gaming so in the end i had to cancel. What annoys me more than anything is the fact that i've received 2 phone calls from customer services offering me alternative deals - the second call been particularly offensive.Some foreign woman actually went as far as stating that i wasn't a heavy user,i was officially deemed a moderate user.Because of this NTL were prepared to overlook my previous download amounts if i could (and i quote) ''try a closer compliance with the 30gb limits''. Perhaps these people don't realise that users will cancel their services because of this imposed cap.Perhaps they think that by sending out these letters people will just fall into line and become surfers and e-mail collectors. What NTL tend to forget is that in todays age 1gb a day no longer represents the 6 million pictures,xx amounts of mp3's and 30 or so short movie clips that they like to mention on a regular basis.Sure,5 years ago when ppl were stuck on 1mbit connections the above figures were good examples,but we've all moved on.3mbit (and above) connections open up greater avenues of possibilities and people will take advantage of that fact. For my needs 1gb represents: Full updates of 3 premium newsgroup binaries (with a 5-9 day retention) less than 1/4 of a DVD movie or; appx 3 double mp3 albums (@320kbs) And finally god only knows why NTL are introducing a 10mbit connection with a ridiculously low cap (75gig)..Wouldn't it make far more sense to concentrate on what they already have and use that saved bandwidth to increase present download quotas? Or at least give the option to users,instead of yet again enforcing increased speeds on people. Like i said right at the top,vote with your feet.I'm now the proud owner of a BT phone and a very nice unmetered Bulldog connection. As for NTL,who cares..If they're not careful they'll end up going the same way as Bell Cablemedia,Cable & Wireless and all those other digital incarnations i've outlived. Goodbye and good riddance.