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Russ · 13-11-2005, 11:08

Moved to General ntl discussion.

She will need to be present when you call tech support as she is the account holder, however if she come on the phone and gives you permission to act on her behalf then you should have no problems.

In future it might be an idea to get her to write a letter to ntl explaining you can act on her behalf as, IIRC, ntl can only take a permanent instruction like this in writing.

13-11-2005, 11:08	#2
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,182	Re: Lost email password ! Moved to General ntl discussion. She will need to be present when you call tech support as she is the account holder, however if she come on the phone and gives you permission to act on her behalf then you should have no problems. In future it might be an idea to get her to write a letter to ntl explaining you can act on her behalf as, IIRC, ntl can only take a permanent instruction like this in writing. __________________ Heavy Is The Crown