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Originally Posted by acoolwelshbloke
if you have tried to register that modem on several pc's without any joy then I would have thought there is def a fault with the modem.
What is the model of the modem?
Go to 192.168.100.1 and reset the modem to its factory defaults. Worth a try!
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Reset the cable modem to factory defaults? As far as I know there is no "reset to factory defaults" option in the modem config screen.
Have you tried both the USB and Ethernet options and are you powering of the modem before switching cables? Also is it a straight thorough patch cable. If you are powering both the pc and SACM off while making the changes and powering the SACM up, waiting for the lights to lock and then powering the PC up then you may want to ring CS again and ask why the Modem isn't registering your ethernet connection properly.