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wocoom · 12-11-2005, 16:29

hehe those guys at NTL must have me on speed dial

been called three times today regards the failed upgrade, quite funny seeing as i told them their was no hurry.

maby its because i was ment to be a pilot customer... or maby its because the Tech Support guy moaned at the other staff..

anyway...

Call 1, lunch ish

Hi this is Micheal from NTL Customer Support, just calling to check that your connection is working fine on 3mbit and to keep an eye out for the connection going down during the day, if it does dont worry its just maintenence in the area.
Oh ok, thanks for letting me know.

Call 2, about 2pm ish
Hi again its Jane for NTL customer support, Just letting you know that the maintenence has been finished and you can now get the 10meg service.
Oh ok

Call three, about 3.30pm
Hi its Jane from NTL customer support again, just calling to let you know that you wont be able to recive the 10meg service for a few more days, (something about a problem with the UBR being upgraded)
Thats no problem jane, im ok with 3meg untill the networks ready for upgrades.
Thats fine sir have a nice weekend

i dunno if anyone else has had this or if its just me. but its kind of nice being kept abreast of things.

12-11-2005, 16:29	#216
wocoom Inactive Join Date: Nov 2005 Posts: 5	*Re: ALL* ntl 10MB Discussion (Part 3)** hehe those guys at NTL must have me on speed dial been called three times today regards the failed upgrade, quite funny seeing as i told them their was no hurry. maby its because i was ment to be a pilot customer... or maby its because the Tech Support guy moaned at the other staff.. anyway... Call 1, lunch ish Hi this is Micheal from NTL Customer Support, just calling to check that your connection is working fine on 3mbit and to keep an eye out for the connection going down during the day, if it does dont worry its just maintenence in the area. Oh ok, thanks for letting me know. Call 2, about 2pm ish Hi again its Jane for NTL customer support, Just letting you know that the maintenence has been finished and you can now get the 10meg service. Oh ok Call three, about 3.30pm Hi its Jane from NTL customer support again, just calling to let you know that you wont be able to recive the 10meg service for a few more days, (something about a problem with the UBR being upgraded) Thats no problem jane, im ok with 3meg untill the networks ready for upgrades. Thats fine sir have a nice weekend i dunno if anyone else has had this or if its just me. but its kind of nice being kept abreast of things.