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wocoom · 11-11-2005, 19:00

Right this might put things in perspective for those of you bitching about not getting the upgrade.

[i recived a letter this morning informing me that i would be upgraded later in the day]

sure enough around 3pm this afternoone my recived the new config, the modem rebooted and died.. naturaly i though oh maby they turned the server off for the upgrade.. so i waited three hours... no change

went round to my negbours house (who IS on the same UBR and his 2meg connection was fine) i then realised something was wrong

so

i called Customer Support and asked them if their was a problem with my UBR, their reply was simple.. no UBR 5 is fine but your modem isnt showing up on our system, hang on whilst we connect you to Tech Support.

just had a nice long chat with a NTL tech support guy called Mick, he sounded very stressed and when i told him someone had screwed the config on my Terayon TJ210 he quickly sent the pulse and reset me to 3mbit. and put me on hold whilst he screamed at the CS manager. (because his staff sent me the letter.. or so i expect)
anyway after a few mins on hold, he told me that whoever had upgraded me had put me on the closest 10meg enabled UBR without checking, after a short chat about NTL's Customer Services screwups, he dispatched a work team to upgrade UBR 5 and the others in the Huddersfield area.

Just to confirm only UBR 7 is ready for the Upgrade in the huddersfield area! (some others may become avaliable in a day or so.. UBR 5 is currently being configured to allow the 10meg service [thanks to Mick @ Tech Support])

================================================

Also It seems Customer Service has been told to upgrade ANYONE who asks, Whereas Tech Support has been screeching at them to stop upgrading people, becuase the Customer Service Staff are changing people to diffrent UBR's which is causing the modem's config to clash with the UBR's config and effectivly generates a lot of problems put simply the more of you who ask for it, the longer its going to take for others to get it, because tech support guys are having to deal with your problems before they can update more UBR's for the service.

Quite literally, before you upgrade ASK whoever your talking to at CS if your UBR is upgraded to accept the 10Meg config file!

================================================== ==========

sorry about my spelling/gramma, ive been up since 23:00 last night (night shift at work)

11-11-2005, 19:00	#178
wocoom Inactive Join Date: Nov 2005 Posts: 5	*Re: ALL* ntl 10MB Discussion (Part 3) Right this might put things in perspective for those of you bitching about not getting the upgrade. [i recived a letter this morning informing me that i would be upgraded later in the day] sure enough around 3pm this afternoone my recived the new config, the modem rebooted and died.. naturaly i though oh maby they turned the server off for the upgrade.. so i waited three hours... no change went round to my negbours house (who IS on the same UBR and his 2meg connection was fine) i then realised something was wrong so i called Customer Support and asked them if their was a problem with my UBR, their reply was simple.. no UBR 5 is fine but your modem isnt showing up on our system, hang on whilst we connect you to Tech Support. just had a nice long chat with a NTL tech support guy called Mick, he sounded very stressed and when i told him someone had screwed the config on my Terayon TJ210 he quickly sent the pulse and reset me to 3mbit. and put me on hold whilst he screamed at the CS manager. (because his staff sent me the letter.. or so i expect) anyway after a few mins on hold, he told me that whoever had upgraded me had put me on the closest 10meg enabled UBR without checking, after a short chat about NTL's Customer Services screwups, he dispatched a work team to upgrade UBR 5 and the others in the Huddersfield area. Just to confirm only UBR 7 is ready for the Upgrade in the huddersfield area! (some others may become avaliable in a day or so.. UBR 5 is currently being configured to allow the 10meg service [thanks to Mick @ Tech Support]) ================================================ Also It seems Customer Service has been told to upgrade ANYONE who asks, Whereas Tech Support has been screeching at them to stop upgrading people, becuase the Customer Service Staff are changing people to diffrent UBR's which is causing the modem's config to clash with the UBR's config and effectivly generates a lot of problems put simply the more of you who ask for it, the longer its going to take for others to get it, because tech support guys are having to deal with your** problems before they can update more UBR's for the service. Quite literally, before you upgrade ASK whoever your talking to at CS if your UBR is upgraded to accept the 10Meg config file! ================================================== ========== sorry about my spelling/gramma, ive been up since 23:00 last night (night shift at work)