Who are people calling to get modems replaced so quickly, and more recent modems than I have? I've called broadband tech support numerous times asking for a new modem (currently a Surfboard 3100) but each time get through to what I assume is an Indian call centre reading me things from a crib sheet. Even the old line "I work in IT, I know what I'm talking about" get me nowhere and trying to explain to them that 1.2 megabits doesn't equal 1200 kilobytes (they tried to argue that 1.2 megabits was the speed I should be getting) is driving me around the bend.
It was really slow, getting 120kbytes/sec (a third of what I had before being upgraded) but my first call to BTS was to a nice english chap who re-added me to the system. That helped and am now getting about 4mb and 512k upload, but I'd rather ask for a modem now than wait for NTL to forget/ignore about giving me a new modem, I pester them for one then having no stock (me, a cynic?
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(Sorry for the mini rant, but I feel like I'm getting nowhere with them, the English chap even said if it's still not behaving to call back, he'll put notes in my account to say needs a modem upgrade, but either he didn't or the other people ignored/didn't read them.)