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Originally Posted by ic2
Just to add to this, had a chat with the techies to see if they could shed any light on timescales etc....
It is true new customers are getting the 10mb first because the modems they are being installed with are 250 and can cope with the new speeds. The upgrades (me included) are only getting 5/6Mb because of a firmware issue (i use a 120), he told me that firmware will be upgraded (but no indication when) and if this did not work new new modems will be issued.
Apparently, I am on the upgrade path but no indication when, I was told just to be patience....which I am being  |
Hello,
New to the forum but will let you know what I have been told by ntl Customer Services.
I had my broadband upgraded from 3MB to 10MB on Wednesday. I am currently only getting 5MB Down but full speed Up. I am using a ntl:120 modem.
As I am moving house next week, but still staying in same area, I asked about having a new ntl:250 modem installed when the engineer comes to connect my service at the new house, as I am not getting the full 10MB Down. The Customer Service Rep said that everyone with a ntl:120 modem will be getting a new ntl:250 modem as they are not releasing any firmware updates. These new modems will be released in batches but Cust Servs were unable to say when they would start delivering the new modems, but did say it would be this year if you are currently on the 3MB service.
Hope this all makes some sense to some people.