Well, on Wednesday i phoned CS and was told it wasn't available to me. Then i phoned again on Wednesday evening and was told it is fine and i can be upgraded, he then said to switch the modem off for about 30 seconds and power it back on and i should be on 10mb...And i wasn't. I phoned up just now and explained what happened and she said it's only for new customers...BUT, since i was told i could get it by the other guy, she will upgrade me now
Shutdown the computer and unplugged the modem for a minute, powered back and im now on 10mb