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MrMeldrew · 11-11-2005, 12:42

I have now spoken to NTL CS (tech support) twice. The first time i got told that they'd raise a 'hot spot' on this as they have had other complaints about this, gave me a reference number and a number to ring in future (0845 650 0125). I called again this morning and was told that they were aware of the problem and hoping to resolve the problem SOON ??? , and to keep trying.
I also wrote to MSN technical support, and i received an e mail back with a report number on it and these words of help--->
"Our Product Development team is aware of this issue and I assure you that we are working diligently to fix this. In the meantime, please try to send a test e-mail once in a while to your "ntlworld.com" recipient(s) and see if you will no longer receive an error".
So...... i suppose all i can do from here is hope that both sides really are trying to sort the matter out.
If anyone else has the same problem, may i suggest that they do the same as me and hope that with enough complaints, something will be done.

11-11-2005, 12:42	#17
MrMeldrew Inactive Join Date: Nov 2005 Location: Bournemouth Age: 69 Services: Sky+ , NTL BB Posts: 16	Re: ntlworld email addys......... I have now spoken to NTL CS (tech support) twice. The first time i got told that they'd raise a 'hot spot' on this as they have had other complaints about this, gave me a reference number and a number to ring in future (0845 650 0125). I called again this morning and was told that they were aware of the problem and hoping to resolve the problem SOON ??? , and to keep trying. I also wrote to MSN technical support, and i received an e mail back with a report number on it and these words of help---> "Our Product Development team is aware of this issue and I assure you that we are working diligently to fix this. In the meantime, please try to send a test e-mail once in a while to your "ntlworld.com" recipient(s) and see if you will no longer receive an error". So...... i suppose all i can do from here is hope that both sides really are trying to sort the matter out. If anyone else has the same problem, may i suggest that they do the same as me and hope that with enough complaints, something will be done.