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Rone · 11-11-2005, 11:23

Well the support staff can only be as good as the information they are given.
And it seems this time they have been given differing bits of info.
Because someone higher up has failed it seems to get a grasp on the situation, he's exposed all the CS staff to repeated pleas for upgrades that they cant give, and no doubt verbal abuse.

11-11-2005, 11:23	#122
Rone Inactive Join Date: Nov 2003 Location: Manchester South Services: BB XL Posts: 718	*Re: ALL* ntl 10MB Discussion (Part 3)** Well the support staff can only be as good as the information they are given. And it seems this time they have been given differing bits of info. Because someone higher up has failed it seems to get a grasp on the situation, he's exposed all the CS staff to repeated pleas for upgrades that they cant give, and no doubt verbal abuse.