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VSPNET · 11-11-2005, 11:18

I have just finished what was the longest phone call in my life, can you guess who i was calling?

Thats Right! NTL Customer Services and then the NTL Broadband Technical Support dept.

I rang the customer services line and the kind chap on the other end told me to ring this number he gave me and they would be able to upgrade my 3mb service to 10mb over the phone, but guess what...

Thats right again! they quoted the same old quote: "NTL 10Mbit service will be automatically upgraded at the end of December 2005". When I asked them why 2mb customers were recieving the service first he told me it was impossible. Impossible? Impossible! So my eyes decieved Me and everyone else aswell? I think not! (Somone posted a screen shot of the online upgrade page with there 2mb service stated then below a choice to upgrade to 10mbit!)
I have read many of the posts in this topic and it seems to me that the NTL employees havent got a clue about the products there selling or as to when the upgrades will actually happen.

My best guess is just sit tight and wait until its become "official" and if its not been upgraded by then, get on the phone.

11-11-2005, 11:18	#121
VSPNET Inactive Join Date: Nov 2005 Location: Northants Age: 40 Services: Ment to be NTL 10mb Service Posts: 40	*Re: ALL* ntl 10MB Discussion (Part 3)** I have just finished what was the longest phone call in my life, can you guess who i was calling? Thats Right! NTL Customer Services and then the NTL Broadband Technical Support dept. I rang the customer services line and the kind chap on the other end told me to ring this number he gave me and they would be able to upgrade my 3mb service to 10mb over the phone, but guess what... Thats right again! they quoted the same old quote: "NTL 10Mbit service will be automatically upgraded at the end of December 2005". When I asked them why 2mb customers were recieving the service first he told me it was impossible. Impossible? Impossible! So my eyes decieved Me and everyone else aswell? I think not! (Somone posted a screen shot of the online upgrade page with there 2mb service stated then below a choice to upgrade to 10mbit!) I have read many of the posts in this topic and it seems to me that the NTL employees havent got a clue about the products there selling or as to when the upgrades will actually happen. My best guess is just sit tight and wait until its become "official" and if its not been upgraded by then, get on the phone.