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Originally Posted by Rob C
It does seem rather a long time to have to wait. However you do have a date scheduled for the 10th November. You can of course call CS again to reconfirm this.
Let's see how it progresses. If the fault deosn't get fixed as now scheduled, do update here, and if necessary we'll look at escalation.
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Rob C
Update
Well, it's now the 11th and phone still not fixed, apparently, someone came to fix cable yesterday, but couldn't fix ( didn't bother knocking to inform me of this as with the previous visit). So I ring NTL this morning to find out what is going on, to be told that it is now with Design as it would not be cost effective to fix in the normal way and they cannot now give me a date when it is likely to be fixed. This seems to be outrageous, as it is already 16 days since fault was reported
Alan
