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Originally Posted by dezzo
Yep. I'm sure for most call centre team leader jobs you need a degree in making posters from glitter and pasta shapes rather than actually having any real ability
*Apols to any competent TL's who may read this but they are in minority compared to extras from the muppet show.
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As a current Call Centre/Tech Helpdesk operator, that made me LOL.
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Regarding taping calls.
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Originally Posted by nffc
IIRC, it's illegal unless you inform the call agent the call's being recorded.
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Its not illegal, it just the recording cannot be used for ANYTHING other than personal use.