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Originally Posted by Russ D
Yes I did! That's why I was so surprised when the first person I spoke to told me it was available now. I asked her if she was absolutely sure of this and she went away for a while and told me when she came back that I could definately have it.
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i had to ring twice, the first dozey CS could not even find my details

i just hung up because i got fed up of waiting, nice lady the second time did it for me

you just need to ring back again russ, you shall get it just keep trying