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Chrysalis · 10-11-2005, 18:22

Ok thanks, I did have an engineer due today I was going to fry my modem deliberatly but decided against it for various reasons the main one its immoral and cancelled the visit.

quote from kevin
"Have to agree here, if ntl had communicated to their staff correctly then i doubt any of this would have happened, it has been far too inconsistant from the word go. Maybe ntl think their customers dont speak to each other, If I go to upgrade my speed on the speed upgrade page and it offers me 2mb or 10mb its obvious there is no 3mb anymore, so which one if i am looking for a speed increase am i going to take ?

The fact that they put out an announcement saying all their current high tier customers (3MB) would be the first to be upgraded then joe bloggs who is a 2mb customer see's that he can get it but me i pay 37.99 a month cannot seems to me a little wrong, im not sure if the 3mb first announcment came from ntl or from someone on here that i do not know but if it was from ntl how do they expect their high paying customers to feel.

All it would have taken was someone to say we are either allowing 10mb accross the board, or not allowing it period. This it seems is a simple decision to make but was never taken and now we have this....a mess."

Classic example, some people getting upgraded even if they got an incapable modem, others been told they cant be upgraded, and I even got physically downgraded because the guy seemed to hate me because I upgraded from 2mbit and kept going on it was for 3mbit user's only. I wasnt arguing with him at that point about the modem but just saying it is possible I did it via the website and at that point I was preying he wouldnt downgrade me and he didnt indicate he would. But soon after the phonecall he sent the 2mbit config to my modem, now the strange thing is noone else was able to reuupgrade me rententions or the website as only 1 change allowed a month so how did he downgrade me after I upgraded? hmmmmm.

quote
"Is there something wrong with the Adslguide speedtest?

Been having varying results, which doesn't tie in with results from Robin Walker's site (10mb), or the download speeds i am getting (1.2mb/s). I am, according to the Adslguide speed test, running at between 5mb and 9mb.... just doesn't add up

I also find that a lot of the time, the Adslguide speed test isn't working, something i haven't seen before (unless its upgraded NTL customers doing what i am doing) "

Adslguide the traffic is leaving ntl's network so its a true internet speedtest, other factors involved such as capability of adslguide's speedtest server and ntl's peering to adslguide's isp. Robin walker speedtest is on ntl's own network so you essentially just testing internal speeds.

10-11-2005, 18:22	#44
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,050	*Re: ALL* ntl 10MB Discussion (Part 3)** Ok thanks, I did have an engineer due today I was going to fry my modem deliberatly but decided against it for various reasons the main one its immoral and cancelled the visit. quote from kevin "Have to agree here, if ntl had communicated to their staff correctly then i doubt any of this would have happened, it has been far too inconsistant from the word go. Maybe ntl think their customers dont speak to each other, If I go to upgrade my speed on the speed upgrade page and it offers me 2mb or 10mb its obvious there is no 3mb anymore, so which one if i am looking for a speed increase am i going to take ? The fact that they put out an announcement saying all their current high tier customers (3MB) would be the first to be upgraded then joe bloggs who is a 2mb customer see's that he can get it but me i pay 37.99 a month cannot seems to me a little wrong, im not sure if the 3mb first announcment came from ntl or from someone on here that i do not know but if it was from ntl how do they expect their high paying customers to feel. All it would have taken was someone to say we are either allowing 10mb accross the board, or not allowing it period. This it seems is a simple decision to make but was never taken and now we have this....a mess." Classic example, some people getting upgraded even if they got an incapable modem, others been told they cant be upgraded, and I even got physically downgraded because the guy seemed to hate me because I upgraded from 2mbit and kept going on it was for 3mbit user's only. I wasnt arguing with him at that point about the modem but just saying it is possible I did it via the website and at that point I was preying he wouldnt downgrade me and he didnt indicate he would. But soon after the phonecall he sent the 2mbit config to my modem, now the strange thing is noone else was able to reuupgrade me rententions or the website as only 1 change allowed a month so how did he downgrade me after I upgraded? hmmmmm. quote "Is there something wrong with the Adslguide speedtest? Been having varying results, which doesn't tie in with results from Robin Walker's site (10mb), or the download speeds i am getting (1.2mb/s). I am, according to the Adslguide speed test, running at between 5mb and 9mb.... just doesn't add up I also find that a lot of the time, the Adslguide speed test isn't working, something i haven't seen before (unless its upgraded NTL customers doing what i am doing) " Adslguide the traffic is leaving ntl's network so its a true internet speedtest, other factors involved such as capability of adslguide's speedtest server and ntl's peering to adslguide's isp. Robin walker speedtest is on ntl's own network so you essentially just testing internal speeds.