Originally Posted by SnoopZ

I was in the same situation so I called TS and told them that i've spilt coffee on mine and the PCB was fried and needed an engineer to come out and install a new one.

If you own the modem then just stop using it and Ntl will have to kit you out with a modem or lose you as a customer.

I've got an engineer booked for monday. Just hoping they install a NTL 250 modem.