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Originally Posted by jimbo
There can be a number of reasons why the box doesn't get provisioned properly. However, to sort it out you should start by calling Customer Services tomorrow morning. They're open from 8am on 0800 052 2000 - choose Option 5.
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Just have to pray that you get through to someone who knows what they are doing, it took me three phone calls and a threat to disconnections to get a simple problem solved, no mention of an apology from them either, what can you expect though? I am only the moaning customer!