Quote:
|
Originally Posted by martin.worth
Damn right, the amount of people that say to me there glad to speak to someone english. To be fair there is two english people in our department of 25 who are native english and thats due to the fact we support the whole of europe.
What people don't understand is why its needed, if any company like NTL for example had a support desk in the UK it'd take three days to wait on hold and everyone would comlain they would never get through.
|
You're quite right when you say people do not realise why it is needed, I do not realise why it is needed when there are people unemployed in england who could do the job, but you guessed it, cost!
Do not want to sound ignorant, and I am happy for someone to put up the correct figures, but I would hazard a guess that NTL can afford to pay 4 indian call centre staff compared to one english based cs staff, so yes they are needed from NTL's financial position.
Sadly, when a problem takes someone half an hour to solve compared to someone who will do it in less than 5 minutes there is something wrong.
So if NTL put in the financial investment in jobs over here people will not have to wait three days.