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DieDieMyDarling · 10-11-2005, 10:01

I thought it would be interesting to see what people's thoughts were on this subject:

With the new 10mb upgrade, ntl have started using the ADSL line of 'up to' whatever speed. But what are the rules of such a service, if indeed there are any.

How do people view such a service, and at what point would they find it unacceptable? For example, you pay 37.99 a month for up to 10mb, at what speeds do you start to think this isn't on?
If there was a steady speed of 8-9mb i'm sure very, very few would think anything untoward about that, but of course many of us would complain if we were on 10k download speed.

So what is the line? At what point would you phone CS and complain about your speeds? And do we as customers have any rights to expect a certain speed from an 'up to' service?

Personally speaking, considering that we have been upgraded from 3mb, and the next teir under that was 2mb, i think as 'up to 10mb' customers now, we should expect MORE than 3mb, anything under that is unacceptable, as we'd be paying the higher price, yet getting a service that was meant for middle teir services.

The subject becomes even more emotive, when you add to it that there are now caps enforced (or will be) on the service. But as many people have stated, the cap won't stop the networks getting clogged, especially at peak times. Even if everyone stays within the caps, there are still gonna be times when there are just too many people connected, and the result will be low speeds for everyone.

Are there any consumer laws for this subject yet? Do customers have any rights, or do they just have to put up with what they get, or go elsewhere?

Bear in mind, i'm not talking about what we should expect now, as the 10mb service hasn't been officiailly rolled out yet, and the networks probably aren't ready. I'm thinking more about 3 months down the line, when things are in place and it's a proper teired service.

10-11-2005, 10:01	#1
DieDieMyDarling Inactive Join Date: Feb 2004 Location: Belfast Age: 52 Services: 10 mb NTL Broadband, Sky TV (full package). Posts: 309	Upto .... I thought it would be interesting to see what people's thoughts were on this subject: With the new 10mb upgrade, ntl have started using the ADSL line of 'up to' whatever speed. But what are the rules of such a service, if indeed there are any. How do people view such a service, and at what point would they find it unacceptable? For example, you pay 37.99 a month for up to 10mb, at what speeds do you start to think this isn't on? If there was a steady speed of 8-9mb i'm sure very, very few would think anything untoward about that, but of course many of us would complain if we were on 10k download speed. So what is the line? At what point would you phone CS and complain about your speeds? And do we as customers have any rights to expect a certain speed from an 'up to' service? Personally speaking, considering that we have been upgraded from 3mb, and the next teir under that was 2mb, i think as 'up to 10mb' customers now, we should expect MORE than 3mb, anything under that is unacceptable, as we'd be paying the higher price, yet getting a service that was meant for middle teir services. The subject becomes even more emotive, when you add to it that there are now caps enforced (or will be) on the service. But as many people have stated, the cap won't stop the networks getting clogged, especially at peak times. Even if everyone stays within the caps, there are still gonna be times when there are just too many people connected, and the result will be low speeds for everyone. Are there any consumer laws for this subject yet? Do customers have any rights, or do they just have to put up with what they get, or go elsewhere? Bear in mind, i'm not talking about what we should expect now, as the 10mb service hasn't been officiailly rolled out yet, and the networks probably aren't ready. I'm thinking more about 3 months down the line, when things are in place and it's a proper teired service.