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pk1209 · 10-11-2005, 09:51

Seems to me one of the biggest reasons people are being refused the upgrade is because the upgrade is for new customers only, with existing 3meg customers being upgraded in December. Well I, and a few others, know this not to be true, seeing as I am an existing 3 meg customer who yesterday got upgraded to 10mb.

Also, about this 'staff not having time to read email business;' how can you expect to offer a professional service when your staff aren't even up to date. I would rather wait an extra 5 mins on the phone and get the right info, that get on quicker and be misled. It's no secret that NTL CS is held in low regard, maybe reading their emails before their shift would be a good place to start...

10-11-2005, 09:51	#1164
pk1209 Inactive Join Date: Nov 2005 Location: Manchester Age: 46 Services: VM 20mb Broadband Free TV Pack National Unl. Phone Posts: 110	*Re: All* ntl 10meg Discussion (part 2)** Seems to me one of the biggest reasons people are being refused the upgrade is because the upgrade is for new customers only, with existing 3meg customers being upgraded in December. Well I, and a few others, know this not to be true, seeing as I am an existing 3 meg customer who yesterday got upgraded to 10mb. Also, about this 'staff not having time to read email business;' how can you expect to offer a professional service when your staff aren't even up to date. I would rather wait an extra 5 mins on the phone and get the right info, that get on quicker and be misled. It's no secret that NTL CS is held in low regard, maybe reading their emails before their shift would be a good place to start...