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Kevin · 10-11-2005, 09:50

Have to agree here, if ntl had communicated to their staff correctly then i doubt any of this would have happened, it has been far too inconsistant from the word go. Maybe ntl think their customers dont speak to each other, If I go to upgrade my speed on the speed upgrade page and it offers me 2mb or 10mb its obvious there is no 3mb anymore, so which one if i am looking for a speed increase am i going to take ?

The fact that they put out an announcement saying all their current high tier customers (3MB) would be the first to be upgraded then joe bloggs who is a 2mb customer see's that he can get it but me i pay 37.99 a month cannot seems to me a little wrong, im not sure if the 3mb first announcment came from ntl or from someone on here that i do not know but if it was from ntl how do they expect their high paying customers to feel.

All it would have taken was someone to say we are either allowing 10mb accross the board, or not allowing it period. This it seems is a simple decision to make but was never taken and now we have this....a mess.

10-11-2005, 09:50	#1163
Kevin Inactive Join Date: Jun 2003 Services: 10Mb Broadband Posts: 127	*Re: All* ntl 10meg Discussion (part 2)** Have to agree here, if ntl had communicated to their staff correctly then i doubt any of this would have happened, it has been far too inconsistant from the word go. Maybe ntl think their customers dont speak to each other, If I go to upgrade my speed on the speed upgrade page and it offers me 2mb or 10mb its obvious there is no 3mb anymore, so which one if i am looking for a speed increase am i going to take ? The fact that they put out an announcement saying all their current high tier customers (3MB) would be the first to be upgraded then joe bloggs who is a 2mb customer see's that he can get it but me i pay 37.99 a month cannot seems to me a little wrong, im not sure if the 3mb first announcment came from ntl or from someone on here that i do not know but if it was from ntl how do they expect their high paying customers to feel. All it would have taken was someone to say we are either allowing 10mb accross the board, or not allowing it period. This it seems is a simple decision to make but was never taken and now we have this....a mess.