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TracerTong · 10-11-2005, 09:21

HI,
I tried to upgrade from the 3mb to 10mb via the NTL upgrade page and go this message...

Unable to upgrade your connection speed

We are sorry that your current package or connection speed is not appropriate for an online speed upgrade.
Please call customer support on 0800 052 2000 for further assistance with changing your service level.

I'm using a Terayon TJ210 CM in the Glasgow area (Yoker)

Does this mean that my area hasn't the 10mb yet?
I phoned CS and they say it is -slowly- getting rolled out over the next couple of months. And the CM was ok in tests for the 10mb.

I hope this hasnt been asked before.

10-11-2005, 09:21	#1152
TracerTong Inactive Join Date: Jan 2005 Location: Glasgow Services: Virgin Media TV, Telephone, 10mb BB Posts: 52	*Re: All* ntl 10meg Discussion (part 2)** HI, I tried to upgrade from the 3mb to 10mb via the NTL upgrade page and go this message... Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level. I'm using a Terayon TJ210 CM in the Glasgow area (Yoker) Does this mean that my area hasn't the 10mb yet? I phoned CS and they say it is -slowly- getting rolled out over the next couple of months. And the CM was ok in tests for the 10mb. I hope this hasnt been asked before.