[Scopeuk]

my persoinal oppinon (after consulting my 5 year old assistants j/k) is that people will still phone repeatedly regardless of if there told the right thing from the start if they dont belive/want to belive it maby they should jsut be redirected automaticaly to an ansewrign machine with a continuos loop of "its not with you yet so p**s off" and leave cs and ts to get on with sorting real problems and dealing with productive clients