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Originally Posted by martin.worth
Damn right, the amount of people that say to me there glad to speak to someone english. To be fair there is two english people in our department of 25 who are native english and thats due to the fact we support the whole of europe.
What people don't understand is why its needed, if any company like NTL for example had a support desk in the UK it'd take three days to wait on hold and everyone would comlain they would never get through.
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Our hold time is usually no longer than ten minutes, probably takes them that long to go through the menu system too!
