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Originally Posted by martin.worth
I'm currently working for a well known router manufacturer we have an indian call centre and I have first hand experience of an indian call centre. I must fight there corner and say they can do a very good job that won't happen in an EU call centre, trust me when I say you'd never get the numbers in a call centre full of tommy english (as it were).
But I do agree that the problems are often down to the understanding of problems by the people in those call centres, I see calls everyday about problems that I can solve in 5 minutes where the customer has spoken 3 hours talking to people in our call centre.
In an ideal world there wouldnt be any indian call centre's, in the real world they need giving a better understanding of customers and there problems.
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That's what I hear too, number of people ring up, and totally unprovoked say how nice it is to talk to someone in a UK call centre who will listen and then the customer just has a moan about the indian call centre...
