Cable Forum - View Single Post - NTL Indian support centres

martin.worth · 09-11-2005, 23:54

I'm currently working for a well known router manufacturer we have an indian call centre and I have first hand experience of an indian call centre. I must fight there corner and say they can do a very good job that won't happen in an EU call centre, trust me when I say you'd never get the numbers in a call centre full of tommy english (as it were).

But I do agree that the problems are often down to the understanding of problems by the people in those call centres, I see calls everyday about problems that I can solve in 5 minutes where the customer has spoken 3 hours talking to people in our call centre.

In an ideal world there wouldnt be any indian call centre's, in the real world they need giving a better understanding of customers and there problems.

09-11-2005, 23:54	#116
martin.worth Inactive Join Date: Nov 2005 Posts: 2	Re: NTL Indian support centres - a plea to NTL I'm currently working for a well known router manufacturer we have an indian call centre and I have first hand experience of an indian call centre. I must fight there corner and say they can do a very good job that won't happen in an EU call centre, trust me when I say you'd never get the numbers in a call centre full of tommy english (as it were). But I do agree that the problems are often down to the understanding of problems by the people in those call centres, I see calls everyday about problems that I can solve in 5 minutes where the customer has spoken 3 hours talking to people in our call centre. In an ideal world there wouldnt be any indian call centre's, in the real world they need giving a better understanding of customers and there problems.