Cable Forum - View Single Post - 10mbit to 2mbit - did anyone get downgraded after calling CS?

Chrysalis · 09-11-2005, 22:29

well retentions were the ones who tried to revert it but the billing system wouldnt let them, I will calm down after a day or so just feeling bit aggrieved at the moment.

I have decided early tommorow morning I am going to get them to cancel the engineer visit, I know they will either fix the issue or just send everyone new modem's who needs them anyway no point me wasting a time slot for someone who genuinely needs it.

My case is if they didn't want me to have the 10mbit at all it shouldnt have let me upgrade on the website and showed 3mbit instead as an option, and likewise the guy on the phone should have warned me he was downgrading me instead of feeding me rubbish it isnt available and then stealthily downgrading me after the call, an option for him in the case would have been to simply send a 3mbit config to my modem. Not quite sure why he did what he did.

09-11-2005, 22:29	#3
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,050	Re: 10mbit to 2mbit - did anyone get downgraded after calling CS? well retentions were the ones who tried to revert it but the billing system wouldnt let them, I will calm down after a day or so just feeling bit aggrieved at the moment. I have decided early tommorow morning I am going to get them to cancel the engineer visit, I know they will either fix the issue or just send everyone new modem's who needs them anyway no point me wasting a time slot for someone who genuinely needs it. My case is if they didn't want me to have the 10mbit at all it shouldnt have let me upgrade on the website and showed 3mbit instead as an option, and likewise the guy on the phone should have warned me he was downgrading me instead of feeding me rubbish it isnt available and then stealthily downgrading me after the call, an option for him in the case would have been to simply send a 3mbit config to my modem. Not quite sure why he did what he did.