Oh and did I mention, BT Yahoo customer service and the £1 per minute techinical support is in india.
Was based in Northern Ireland, but moved the call centre to india. The remaining employees were transfered to another job meaning that theres more staff to answer your call in Northern Ireland.
NTL stopped it's indian call centres due to the poor customer satisfaction. The call back service was in operation because the indian workers couldn't cope with the large number of calls and didn't have enough lines to transfer calls between the UK and India. The call back service was also introduced because call queueing reached 50 minutes of approximate waiting time.
Telewest doesn't have any indian call centres.
SKY sometimes uses a call centre in india for technical support when the UK offices are closed.
The indian centres are just terrible and companies shouldn't use them!
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Originally Posted by gazzae
Sounds exactly like NTL. Well apart from the calling you back bit.
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