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BT's customer service and sales are a disgrace. When you are transfered, you are placed in a queue for about 25 minutes and then when you do become connected to an advisor, they pass you onto different departments which includes more queueing!!! And once the call was disconnected half way through queueing. The call back service which holds you in the queue is a complete waste of time, I recieved a call back 1 day later.
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Sounds exactly like NTL. Well apart from the calling you back bit.
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BT's caller display is only free when you register with BT privacy
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Yep it is, but BT Privacy is also free.